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Shipping & Delivery

At Lily fab india, our aim is to ship our products in a quick" safe and inexpensive manner. We deliver to 500 plus destinations within India.

 

Processing your order

We try our best to ship goods to you as soon as possible. On an average, it takes us about 5 business days to ship goods out of our warehouses across India. However if the quantities ordered are more than 5 pieces per product per style, or if the item ordered is under production, it may take longer to process your order. Should this happen, we will keep you informed by email.

 

To calculate how much time it will take you to receive your Fabindia merchandize, please add the shipping times given below to the 5 day order processing period.

 

Delivery methods, Times & Cost

     

          SHIPPING                             SHIPPING                  DISPATCH                                              COST  

         DESTINATION                      SERVICE                      TIMES             

 

 

        Within India                   Domestic shipping        3-5 business days       A single flat rate of INR 119 for orders below INR 999.

                                                companies                                                           All orders above INR 999 qualify for free shipping.

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Return & Exchanges

All our products are handcrafted by traditional craft persons in rural India, resulting in each product being unique and slightly different from each other.

An irregular weave or print should not be taken as a defect as handcrafted products will not show consistent uniformity like a machine-made product. Handloom, by definition, means a glorious uncertainty when it comes to uniformity.

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Despite these variables, at Lilyfabindia, we stand behind the quality of our products and we allow exchange/ return/ refund (for eligible product categories)

The exchange, return & refund policies mentioned below are applicable only on Domestic Orders placed online through our official website (www.lilyfabindia.com).

Fabindia accepts exchange/ Return or Refund of item(s) within 3 days of delivery, with the following exclusions (not exchangeable /non-returnable products):

  • Products Purchased Under 'Big Summer Offer'

  • Lighting & Decor

  • Tableware & Kitchen Utility Products

In case the delivered item(s) is found damaged/ missing or has any manufacturing defect, please inform the Customer Care or e-mail us within 48 hours of delivery.

Exchange/ Return of item(s) (as mentioned above) is subject to the fulfilment of following conditions:

 

  • The item(s) has not been worn, washed, altered or damaged and is returned in a saleable condition with barcode and MRP Tags intact.

  • Fabindia reserves the right to decide whether the item(s) seems worn, washed, altered or has post-purchase damage.                           

Claiming Refunds

For Credit Card/Debit Card/Net banking or UPI Transactions:

 

  • As the charge on your credit card / account would have already been done online at the time you made the purchase and authorized the payment, we will provide a refund into the original mode of Payment.

  • In the case of refunds, banks normally take 4-5 business days to process a refund once it has been successfully initiated from our end.

  • Refunds will not be applicable incase a customer has self-shipped the item(s) and the package is lost in transit.

For COD (Cash on Delivery) Transactions:

  • Refunds can happen via E-Vouchers/ Gift Card/ Transfer into customer’s bank account.

  • Refunds via E-Voucher can be redeemed on next purchase at Fabindia within the validity date.

  • Refunds to bank accounts shall be processed within 7-8 business days (Subject to clearance in quality check).

  • Refunds cannot be processed to third-party bank accounts. The name of the customer initiating the refund should match the name of the bank account holder.

  • Cash Refunds are not allowed for COD orders.

  • Refunds will only be initiated after we have physically received the returned shipment. Hence Refunds will not be applicable incase a customer has self-shipped the item(s) and the package is lost in transit.

 

No Refunds Will Be Given In Case Of  Shipments, If:

  • Incorrect or outdated delivery address is provided.

  • After 3 failed delivery attempts by the courier.

  • Package refused by recipient.

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